Refund policy

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CRYSTALLOVEZER

Return & Refund Policy

Awaken Your Inner Energy · Peaceful Shopping Experience
At CRYSTALLOVEZER, your satisfaction and peace of mind are our highest priorities. Each natural crystal is uniquely crafted by nature and handled with utmost care. If for any reason you are not completely delighted with your purchase, we are here to assist you with a seamless return and refund process.
Return Window
30 Days
From delivery date
Return Shipping
Prepaid Label
Provided for damaged/defective items
Processing Time
3–5 Business Days
Upon receiving return
1. Return Eligibility

To be eligible for a return and refund, please ensure that your item meets the following conditions:

  • The item must be requested for return within 30 days of receiving your parcel.
  • Items must be in their original, unused condition, unworn, and unwashed.
  • All original packaging, crystal meaning cards, velvet pouches, and accessories must be included.
  • Proof of purchase (Order Number or Email Confirmation) is required.
2. Damaged, Defective, or Incorrect Items

Natural crystals may feature internal ice cracks, mineral inclusions, or slight color variations—these are natural characteristics, not defects. However, if your item arrives broken or damaged during transit:

  • Please contact us within 48 hours of delivery at support@crystallovezer.com.
  • Attach clear photos or a short video showing the damaged item and original shipping label.
  • We will issue a free replacement or a full refund immediately without requiring you to ship the broken crystal back.
3. Non-Returnable & Final Sale Items

To maintain hygiene and product integrity, the following items cannot be returned:

  • Customized, engraved, or personalized crystal jewelry.
  • Digital downloadable products (e.g., e-books, digital care guides).
  • Clearance items or products marked as "Final Sale".
  • Gift Cards.
4. How to Initiate a Return
  1. Submit Request: Send an email to support@crystallovezer.com with your Order Number, item name, and reason for return.
  2. Receive Instructions: Our support team will respond within 24 hours with return approval and the designated return address.
  3. Pack & Ship: Securely package the item using shock-absorbing wrap to prevent damage during shipping.
  4. Share Tracking: Provide us with the shipping tracking number once posted.
5. Refund Process & Timing

Once your returned item is received and inspected by our warehouse team, we will send you an email notification confirming receipt. If approved, your refund will be processed promptly:

  • Refunds will be credited to your original payment method (PayPal, Credit/Debit Card, Shop Pay, Klarna).
  • Most bank institutions process refunds within 3 to 7 business days.
  • Original shipping fees (if any) are non-refundable, except in cases of damaged or incorrect shipments.
Note on Return Postage: For standard returns (e.g., change of mind), customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.
6. Exchanges

The fastest way to ensure you get the crystal or size you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Have Questions or Need Assistance?
Our dedicated customer care team is always here to support your healing journey.
📧 Email: crystal@benevolentsoul.site
⏰ Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
© 2026 CRYSTALLOVEZER. All Rights Reserved. | Awaken Your Inner Energy